Cookie Policy

How we use cookies

Cookies

A cookie is a text file that is stored on your computer by your web browser, which is used to monitor how people use our site. This helps us to understand how users interact with our website so that we can develop and improve the design, layout and function of the site.

How Phoenix uses cookies

Shown below are the main cookies set by the Phoenix website, and what each is used for. 

Session cookies:

These are used to ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered. This minimises the need to authenticate or reprocess each new area of the website that you visit.

Google Analytics:

The Phoenix website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the website and compile reports on activity on www.phoenixnaturalgas.comGoogle may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.  

How to reject or delete this cookie

Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Persistent Cookies:

This type of cookie is stored on a user’s computer until it expires or until the user deletes it. Persistent cookies are used to collect identifying information about the user, such as user preferences which are remembered for the user’s next visit. This results in faster and more convenient access.

Disabling cookies

If you do not want us to use cookies in your browser, you can remove cookies from your computer's hard drive, or set your browser to block cookies or to send a warning notice before a cookie is stored on your computer. However, please note that you may not be able to use many of the services on our website or other websites without cookies.