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What our customers say

 Phoenix Natural Gas testimonials

"When we set out to do major home improvements, changing over from oil to natural gas was first on our list. We have extra space in the garden and roofspace and a much larger hotpress now that the cylinder has gone. And the never ending supply of hot water is priceless."

Mr David Park, Newtownabbey


"I am always telling friends they should convert to natural gas. The installation process was easy and the controls are a great way of making sure every room in the house is at the right temperature. I chose a Pay As You Go meter and recommend this as a great way to budget."

Mr McKeith, Newtonabbey

 Phoenix Natural Gas testimonials


 Phoenix Natural Gas testimonials

"When I decided to take a free home heating check from Phoenix, I didn't really expect to find out that my central heating system was wasting so much energy. One of the first things I noticed was how much faster the radiators heat up. The new natural gas boiler is very quiet and so far seems very economical."

Mr Lee Pye, Bangor


"Our central heating was costing us a fortuen to run as the boiler was so old, so we decided to switch over to natural gas and we've never looked back since. We also took the opportunity to fit a beautiful natural gas fire and gas cooker and when the copper cylinder was taken out of the hotpress I gained another 3 shelves. We really are delighted with our choice to install natural gas."

Mrs Davidson, Bangor

 Phoenix Natural Gas testimonials


 Phoenix Natural Gas testimonials

"We changed to natural gas as our central heating was costing us a fortune to run as our boiler was so old. The installation process was very straightforward and our installer did an excellent job. Our new natural gas hob is fantastic for cooking and the constant supply means we don't need to worry about top-ups or running out. We would recommend natural gas to anyone."

Mr & Mrs Coulter, Lisburn


"We were very impressed with how easy it was to install. The thermostat is great at controlling room temperature which means we're only using gas when we need it. We now have fantastic levels of heat and hot water at all times and couldn't see ourselves ever returning to oil."

Mr & Mrs Smith, Bangor

 Phoenix Natural Gas testimonials



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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.


Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.


No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.