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Gas to East Down Project

Phoenix Natural Gas is currently extending the natural gas pipeline within County Down. For further information on the extension programme, you can download the information booklet here: Gas to East Down Project

This page provides real-time updates on current works and information on road closures and diversions.


A lane closure will operate on Magheraconluce Road (from Cargygray Road to Ballynahinch Road junctions), commencing on Monday 24th July for up to 12 weeks.


Town centre weekend works will commence on Sunday 8th October for a period of 8 weeks. The majority of scheduled work will be carried out under a one-way traffic diversion and diversion maps will be made available where applicable. Work will take place each Sunday from 8am - 11pm and overnight on Mondays from 7pm - 7am the following morning. The weekend works schedule is as follows:

  • Sunday 15th October - Windmill Street
  • Sunday 22nd & Monday 23rd October - Main street to Belfast Road
  • Sunday 29th & Monday 30th October - Main street to Belfast Road
  • Sunday 5th & Monday 6th November - Lisburn Street to Main Street
  • Monday 13th & Tuesday 14th November - Harmony Road (note no Sunday working due to Remembrance Sunday)
  • Sunday 19th & Monday 20th November - Dromore Street and High Street
  • Sunday 26th & Monday 27th November - High Street to Lisburn Street


A road closure is in operation on Tecconaught Road from Drumnaconagher Road to Tullynacree Road from Monday 23rd October to Sunday 5th November inclusive. A diversion is in operation.

Teconnaught Road Diversion

A lane closure is in operation on Rocks Chapel Road junction from Kilmore Road to Station Road, Crossgar, from Monday 23rd October to Sunday 5th November inclusive.

A lane closure is in operation on Kilmore Road, Crossgar from Church Road to the junction of Rocks Chapel Road from Monday 23rd October to Sunday 5th November inclusive.


A lane closure is in operation on the Ardbannon Road between Ballylough Road and Ballybannon Road from Monday 9th October to Sunday 22nd October inclusive.

Ballybannon Road will be closed to traffic from Ardnabannon Road to Waterest Road Junction from Monday 23rd October to Sunday 19th November inclusive. A diversion will be in operation.

Ballybannon Road Diversion

*Please note, these are estimated timescales and may be affected by changing conditions. Please check this page for continued updates to works information*

Works are also underway to connect homes and businesses to the main natural gas pipeline in the following areas:


  • Combermere
  • Abercorn Park
  • Dunlyn Court


  • Lisburn Road
  • Ballynahinch Road
  • Antrim Road
  • Church View
  • Redburn Heights
  • Ashburn
  • Oakdale Grove
  • Knockdene Park
  • Magheraknock Road
  • Chestnut Road


  • Magheraconluce Road
  • Riverdale
  • Blenheim
  • Glebe Manor
  • Ballynahinch Road
  • Lakeland Manor
  • Ballintagh Park
  • Woodfall Manor
  • Kernaghan Park


  • The Beeches
  • Carnglave Manor

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.


Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.


No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.