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Alterations to Your Property

Home improvement and natural gas services and meters

Gas meter apparatus installed will be sited in accordance with the Gas Safety (Installation and Use) Regulations Northern Ireland 2004 and BS 6400:2006 Specification For The Installation of Gas Meters.

If as a property owner you plan to extend your property or undertake construction in close proximity of your gas meter apparatus, or over the line of the gas supply route, you must contact Phoenix Natural Gas, as the Network Operator, to arrange a site survey and request a quotation for a gas supply alteration.

If this advice is ignored and a property owner builds over the gas installation the property will be disconnected and a charge applied for the additional work undertaken plus the cost of relocating the meter apparatus.

Home Improvements and Gas appliances

Gas appliances need air to function safely and efficiently. Prior to undertaking any home improvements you should consider the ventilation requirements of your natural gas appliances and consult a Gas Safe Registered Engineer for professional advice.

Telephone 0800 408 5500


When undertaking ground works even of a minor nature, such as gardening, kerb laying, or driveway re-surfacing , please be aware of the route of your natural gas service which in most circumstances will be of small diameter (20mm) and yellow in colour. Please take care when excavating in the vicinity of the service pipe and if you are having work undertaken by a contractor make them aware that you there is a buried natural gas service pipe serving your property.

Generally, although not always, your natural gas service will run in a straight line from the street  to your natural gas meter. (a property located on a corner might be an exception to this). Should you require further guidance on the route of your natural gas meter please contact your natural gas supplier.

Should you damage your gas service in any way, even if there is no escape of gas, contact the 24 hour emergency number immediately on 0800 002 001.

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.


Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.


No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.