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  • Abbey Fires

    916-918 Shore Road, Newtownabbey, BT36 7DG

    Tel: 028 9002 7644

  • Ards Fireplaces and Red Leaf Kitchens & Interiors

    Unit 1 & 2 Jubilee Business Park, Jubilee Road, Newtownards, BT23 4YJ

    Tel: 028 9182 7117/028 9182 6678

  • Classique Fireplaces

    Unit 5 Kilroot Business Park, Larne Road, Carrickfergus, BT38 7PR

    Tel: 028 9336 6050

  • Dalzells of Markethill

    62-68 Main Street, Markethill, Armagh, BT60 1PL

    Tel: 028 3755 1260

  • Fireplaces Direct

    55 Oldpark Road Drumaness Ballynahinch BT24 8LY

    Tel: 028 9756 1534

  • Glenhill Merchants Ltd

    Musgrave Park Industrial Estate, Stockmans Way, Belfast, BT9 7ET

    Tel: 028 9066 9444

  • Jamisons Gas Centre

    Unit A5 Knockmore Business Cente, 162 Moira Road, Lisburn, BT28 1JA

    Tel: 028 9266 2044 / 028 9266 3088

  • Mourne Fireplaces

    Caryduff Business Park, Comber Road, Carryduff, BT8 8AN

    Tel: 028 9081 5115

  • Noel Grimley Electrics

    176 Andersonstown Road, Belfast, BT11 9BZ

    Tel: 028 9061 5327

  • Noel Grimley Electrics

    450 Donegall Road, Belfast, BT12 6HS

    Tel: 028 9031 1522

  • Robert Philips & Sons

    3c White Mountain Road, Lisburn, BT28 3QY

    Tel: 028 9266 4721

  • Sloans Gas Energy Centre

    424-430 Ormeau Road, Belfast, BT7 3HY

    Tel: 028 9064 3049

  • The Aga Shop

    247 Castlereagh Road, Belfast, BT5 5FL

    Tel: 028 9045 0103

  • The Fire Place

    11-13 Wardsborough Road, Lisburn, BT28 1XF

    Tel: 028 9263 4771

  • Torbitts Ltd

    28 Pound Street, Larne BT40 1SQ

    Tel: 028 2844 2207

  • Wilsons Fireplaces

    137 Holywood Road, Belfast, BT4 3BE

    Tel: 028 9047 2333

  • Wilsons Fireplaces

    Unit 6 Lisburn Business Park Hillsborough Old Road Lisburn BT27 5EW

    Tel: 028 9266 8855

  • Wilsons Fireplaces

    Unit 12 22a Pennybridge Industrial Estate Ballymena BT42 3HB

    Tel: 028 2564 2588

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.


Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.


No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.