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News Archive - 2017

  • 17 February 2017

    New River Bed Brings Life to the Lagan

    New River Bed Brings Life to the Lagan thumbnail image

    The River Lagan is set to be brimming with life after the creation of a new spawning bed by Phoenix Natural Gas, located at Gravelhill Road in The Maze, Lisburn, has seen the first signs of species... more »

  • 13 February 2017

    Hillsborough Residents Get ‘Switched On’ at Phoenix Public Information Event

    Hillsborough Residents Get ‘Switched On’ at Phoenix Public Information Event thumbnail image

    Hillsborough residents and business owners met recently with representatives of Phoenix Natural Gas at their Hillsborough Public Information Event to learn more about the planned works schedule to... more »

  • 01 February 2017

    Ritchie Welcomes Development of Down Natural Gas Network

    Ritchie Welcomes Development of Down Natural Gas Network thumbnail image

    South Down MP Margaret Ritchie has welcomed news that the natural gas pipeline will be extended towards Ballynahinch and Downpatrick in 2017, enabling more home and business owners throughout... more »

  • 25 January 2017

    Local Children's Wish to Help the Homeless Is Granted

    Local Children's Wish to Help the Homeless Is Granted thumbnail image

    Five lucky children from across Northern Ireland are to have their festive wish, an appeal to help the homeless, granted by Phoenix Natural Gas. more »

  • 19 January 2017

    Natural Gas Speeds in to Ballygowan with Phoenix Road Show

    Natural Gas Speeds in to Ballygowan with Phoenix Road Show thumbnail image

    Phoenix Natural Gas is set to pull into Prospect Road in Ballygowan this month for the first in a series of residential road shows to inform local homeowners of the benefits of natural gas and... more »

  • 16 January 2017

    Natural Gas a Great Prospect in Ballygowan

    Natural Gas a Great Prospect in Ballygowan  thumbnail image

    Strangford MLA, Mr Philip Smith, this week met with Mrs Colleen Patton of Prospect Park in Ballygowan who recently became the first customer connected to the Phoenix Natural Gas network as part of... more »

  • 16 January 2017

    Extended Allowance Scheme Breathes Life into New Boilers

    Extended Allowance Scheme Breathes Life into New Boilers thumbnail image

    Phoenix Natural Gas, in conjunction with the NI Natural Gas Association (NINGA), have welcomed the news that the popular government funded Boiler Replacement Allowance has been extended beyond... more »

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.


This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.


Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.