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News Archive - 2014

  • 08 December 2014

    Santa is making a list and Phoenix is checking it twice

    Santa is making a list and Phoenix is checking it twice thumbnail image

    To help you prepare for any cold snaps, Phoenix Natural Gas has created a winter checklist to help keep you one step ahead of the weather. more »

  • 27 November 2014

    Overpayments on gas pre-payment meters in GB

    Overpayments on gas pre-payment meters in GB thumbnail image

    Phoenix can confirm that the billing issue affecting customers in GB does not affect customers within the Phoenix licence area. more »

  • 21 November 2014

    Utilities launch winter readiness campaign

    Utilities launch winter readiness campaign thumbnail image

    Senior executives of Northern Ireland’s main utility companies have met with Stormont Minister Danny Kennedy to update him on the annual joint campaign to prepare for any potential disruption... more »

  • 12 November 2014

    Stormont Show for the love of fashion

    Stormont Show for the love of fashion thumbnail image

    Around 200 people will have the unique opportunity of attending a world class fashion show in the exclusive venue of The Great Hall, Stormont on the evening of Wednesday 3rd December. more »

  • 20 October 2014

    Gas Industry Charity Ball 2014

    Gas Industry Charity Ball 2014 thumbnail image

    A musical child prodigy, a legendary Cannon & Ball reunion and a mind bending mentalist were just a few of the highlights of this year’s Gas Industry Charity Ball, hosted in October by Phoenix... more »

  • 08 October 2014

    Gas Village Star of the Show

    Gas Village Star of the Show thumbnail image

    For the third consecutive year the Improve Your Home Show will take place in association with Phoenix Natural Gas. The show (11th and 12th October) will see the development of the Natural Gas... more »

  • 06 October 2014

    ENERGY EFFICIENCY TOP OF THE AGENDA

    ENERGY EFFICIENCY TOP OF THE AGENDA thumbnail image

    Energy Aware Week (13th-19th October) is a Northern Ireland initiative supported by companies from across the energy sector to increase awareness of energy efficiency and provide homeowners with... more »

  • 22 September 2014

    Local Support for Gas Safety Week

    Local Support for Gas Safety Week thumbnail image

    Phoenix Energy Services recently embarked on a regional road show of shopping centres to highlight Gas Safety Week (15th-21st September). more »

  • 08 September 2014

    Boiler Replacement Allowance Ending Soon

    Boiler Replacement Allowance Ending Soon thumbnail image

    The government funded Boiler Replacement Allowance, which has been made available to householders since 2012 to help with the cost of replacing an old, inefficient boiler, is coming to an end. more »

  • 15 August 2014

    Energy Boost for Bloomfield Kids

    Energy Boost for Bloomfield Kids thumbnail image

    Children and young people who attend the Bloomfield Community Association have received a boost from the Energy for Children Charitable Trust – the charity set up by Phoenix and the wider natural... more »

  • 18 July 2014

    Basketball bursary for local star

    Basketball bursary for local star thumbnail image

    North Belfast talent Josh Briers (15) is set for success after being selected to represent Ireland in the under 16’s European Basketball Championships this summer in Macedonia. more »

  • 11 July 2014

    A Career in the Pipeline for Local Apprentice

    A Career in the Pipeline for Local Apprentice thumbnail image

    Rising star, Kyle Agnew (21) from East Belfast, reached the finals of the ‘Apprentice of the Year’ category at the 2014 Northern Ireland Plumbing and Heating awards held recently at the Hilton Hotel. more »

  • 26 June 2014

    NEW GAS CHIEF ANNOUNCED

    NEW GAS CHIEF ANNOUNCED thumbnail image

    Hastings wishes to announce the appointment of Michael McKinstry as CEO of Phoenix Energy Holdings. more »

  • 20 June 2014

    Gas Good News for Edgewater

    Gas Good News for Edgewater thumbnail image

    Phoenix Natural Gas were able to confirm that homeowners living in the Edgewater Development in Donaghadee are the latest properties to have natural gas made available to them. more »

  • 18 June 2014

    Ten out of Ten for Phoenix

    Ten out of Ten for Phoenix thumbnail image

    Phoenix Natural Gas has scooped a national Big Tick Award for the tenth consecutive year for its responsible business practice – the only company in the UK to hold such a longstanding record. more »

  • 03 June 2014

    Added Energy for Adam

    Added Energy for Adam thumbnail image

    Energy for Children provides support for Adam. more »

  • 02 May 2014

    “THE INVINCIBLES” ARE BACK!

    “THE INVINCIBLES” ARE BACK! thumbnail image

    Phoenix Natrual Gas supports 1974 Lions Team Reunion in aid of the Wooden Spoon charity. more »

  • 28 February 2014

    Gas Heating Upgrade at Bangor Castle

    Gas Heating Upgrade at Bangor Castle thumbnail image

    Mayor welcomes gas heating upgrade at castle more »

  • 05 February 2014

    Charity Lights Up with Energy Boost

    Charity Lights Up with Energy Boost thumbnail image

    South Belfast charity Sólás recently received a significant funding boost from the Energy for Children Charitable Trust more »

  • 13 January 2014

    Community Centre Welcomes Energy Boost

    Community Centre Welcomes Energy Boost thumbnail image

    Children and young people who attend the Saints Youth Centre based in Twinbrook, West Belfast have received a boost from the Energy for Children Charitable Trust more »

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.

 

Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.

 

No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.