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News Archive - 2013

  • 13 December 2013

    Utilities launch winter readiness campaign

    Utilities launch winter readiness campaign thumbnail image

    Senior executives from Northern Ireland’s main utility companies have met with Stormont Ministers to update them on the annual joint campaign to prepare for any potential disruption caused by... more »

  • 02 December 2013

    Oil Tank Disposal Not a Problem

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    Representatives from the NI Natural Gas Association have met with Belfast City Councillors to assure them that gas installers are very proactive when it comes to giving customers advice on the... more »

  • 18 November 2013

    Phoenix Team Lift Marketing Award

    Phoenix Team Lift Marketing Award thumbnail image

    Phoenix Natural Gas was one of the big winners at this year’s annual Chartered Institute of Marketing Ireland Awards dinner. more »

  • 16 September 2013

    Local Support for Gas Safety Week

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    The NI Natural Gas Association (NINGA) has been out across local communities this week meeting public representatives and businesses to highlight Gas Safety Week (16th-22nd September). more »

  • 16 August 2013

    Local Young People Set For a Weekend of Fame

    Local Young People Set For a Weekend of Fame thumbnail image

    Around 80 budding young local actors/actresses aged 10 to 23 have this week been involved in a strenuous 24-7 boot camp at Rockport School in Holywood as part of Music Theatre 4 Youth’s exciting... more »

  • 08 August 2013

    Phoenix Response to NI Executive Statement

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    Alastair Pollock, Business Development Director of Phoenix Natural Gas, welcomed the announcement from the NI Executive about the granting of additional EU funds for the government Boiler... more »

  • 08 August 2013

    NI Executive Statement - Boiler Replacement Allowance

    NI Executive Statement - Boiler Replacement Allowance thumbnail image

    Eight thousand more homes could have a new efficient boiler as an additional £6million is allocated to the Department for Social Development’s boiler replacement scheme. more »

  • 02 August 2013

    Terra Firma sells Phoenix to Hastings

    Terra Firma sells Phoenix to Hastings thumbnail image

    Terra Firma has reached an agreement to sell 100% of Carmel Capital II S.à.r.l., including its wholly owned subsidiary Phoenix Natural Gas Limited (“Phoenix”), to Hastings’ managed fund Utilities... more »

  • 02 July 2013

    Energy Boost for Kids with Cancer

    Energy Boost for Kids with Cancer thumbnail image

    The NI Cancer Fund for Children (NICFC) has received a significant boost from the Energy for Children Charitable Trust to purchase a wide range of educational and leisure equipment to be used... more »

  • 13 June 2013

    Utility Company Maintains Big Tick Record

    Utility Company Maintains Big Tick Record thumbnail image

    Phoenix Natural Gas has won the national Big Tick award for corporate social responsibility more times than any other business throughout the whole of the United Kingdom. more »

  • 30 May 2013

    Matthew Gets On His Bike

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    Little Matthew Kingham (3) from Moneyreagh recently received a welcome boost from the Energy for Children Charitable Trust more »

  • 29 May 2013

    Gas To The West Project Picks Up Pace

    Gas To The West Project Picks Up Pace thumbnail image

    Phoenix Natural Gas, Northern Ireland’s largest gas distribution company, has been on the ground in Fermanagh as part of a process of assessing demand for the product across the geographic area... more »

  • 28 May 2013

    Industry Award For Good Communications

    Industry Award For Good Communications thumbnail image

    Phoenix’s Group Communications Manager has been named in the UK’s most definitive guide to influential figures in the Public Relations industry. more »

  • 20 May 2013

    Utilities United In Northern Ireland

    Utilities United In Northern Ireland thumbnail image

    Severe weather in March put to the test a mutual aid protocol set up among Northern Ireland’s main utility companies. more »

  • 07 May 2013

    Only The ‘Best’ To Be Selected For Music Theatre For Youth’s Belfast Production Of ‘Fame’

    Only The ‘Best’ To Be Selected For Music Theatre For Youth’s  Belfast Production Of ‘Fame’ thumbnail image

    Local performing arts education charity, Music Theatre 4 Youth (MT4Uth), will embark on a nationwide search for talented young people keen to star in their upcoming interpretation of Fame – The... more »

  • 04 April 2013

    Gas Industry Apprentices Continue To Shine

    Gas Industry Apprentices Continue To Shine thumbnail image

    Five natural gas industry apprentices have been appointed as full-time emergency service engineers with Phoenix Energy Services. more »

  • 13 March 2013

    Young Readers Enjoy Gas Visit

    Young Readers Enjoy Gas Visit thumbnail image

    Pupils from St Patrick's Primary School in Holywood visit Phoenix Natural Gas as part of the company's involvement with Business in the Community's 'Time to Read' initiative. more »

  • 12 March 2013

    Energy Efficiency Day In East Belfast

    Energy Efficiency Day In East Belfast thumbnail image

    Sinn Fein and Phoenix Natural Gas recently came together to host an energy efficiency advice day at the Strand Community Centre in East Belfast. more »

  • 07 February 2013

    Utility Company Grabs Big Tick Record

    Utility Company Grabs Big Tick Record  thumbnail image

    Business In The Community UK has announced that Phoenix Natural Gas has won the organisation's Big Tick award for corporate social responsibility more times than any other business throughout the... more »

  • 18 January 2013

    Old Boilers Given The Boot

    Old Boilers Given The Boot thumbnail image

    Sinn Fein MLA and Stormont Junior Minister Jennifer McCann helped launch the Phoenix Natural Gas oil boiler scrappage scheme more »

  • 15 January 2013

    NI Executive Announcement of Support for Extension of Natural Gas Network

    NI Executive announces its support of the extension to the natural gas network more »

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.

 

Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.

 

No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.