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News Archive - 2012

  • 28 December 2012

    Heating Solution for Eco-Village Residents

    Heating Solution for Eco-Village Residents thumbnail image

      Phoenix Natural Gas has completed the changing over of heating systems from biomass to natural gas at Woodbrook Eco-Village in Lisburn. The work was completed within a few months and gives... more »

  • 19 December 2012

    Phoenix Natural Gas Statement on the Competition Commission's final ruling

    Phoenix Natural Gas Statement on the Competition Commission's final ruling  thumbnail image

    Phoenix Natural Gas welcomes the Competition Commission’s final ruling. Peter Dixon, Group Chief Executive of Phoenix Energy Holdings, said: “We welcome the outcome of the Competition Commission’s... more »

  • 03 December 2012

    Phoenix receives top environmental accolade

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    Phoenix Natural Gas has received a top ‘green’ accolade from Business in the Community’s ARENA Network by achieving Quintile One status at this year’s 14th Northern Ireland Environmental... more »

  • 30 November 2012

    Young Number Crunchers Make Gas Visit

    Young Number Crunchers Make Gas Visit thumbnail image

    Phoenix Natural Gas recently hosted a workplace visit for pupils from Holywood Primary School as part of the company’s involvement with Business in the Community’s ‘Time to Count’ programme. more »

  • 23 November 2012

    Utilities launch winter readiness campaign

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    The chief executives of Northern Ireland’s main utility companies have met with Stormont Ministers to update them on an ongoing joined-up campaign to prepare for any potential disruption caused by... more »

  • 12 November 2012

    Gas installers break fundraising record

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    Members of the local natural gas industry swapped boilers for shopping bags at a recent fundraising bag pack at Marks & Spencers, Royal Avenue. more »

  • 08 October 2012

    Improve Your Home Show

    Improve Your Home Show thumbnail image

    This weekend (Saturday 13th and Sunday 14th October) Belfast’s King’s Hall will play host to a large scale Improve Your Home exhibition which will have a wide range of companies on hand to give... more »

  • 01 October 2012

    Gas Industry Charity Ball

    Gas Industry Charity Ball thumbnail image

    A children’s theatre group, an Elvis tribute, a Eurovision song contest winner and an award-winning comedian were just a few of the highlights of this year’s Gas Industry Charity Ball, hosted in... more »

  • 20 September 2012

    Phoenix Respond To BGE (NI) Ltd Price Control

    Phoenix Respond To BGE (NI) Ltd Price Control thumbnail image

    Phoenix Natural Gas have responded to the BGE (NI) Ltd Price Conrol 2012-2017 Cost of Debt Consultation. more »

  • 10 September 2012

    Local Support For Gas Safety Week

    Local Support For Gas Safety Week thumbnail image

    Local people and public representatives have this week been supporting national Gas Safety Week (10th - 15th September). more »

  • 04 September 2012

    Gas Industry Welcomes Boiler Replacement Allowance

     Gas Industry Welcomes Boiler Replacement Allowance thumbnail image

    The Northern Ireland Natural Gas Association (NINGA) has assembled 200 of its members to hear from Minister Nelson McCausland about the launch this week of the Department for Social Development’s... more »

  • 03 September 2012

    McCausland launches Boiler Replacement Scheme

    Minister for Social Development, Nelson McCausland, has launched a new £12million boiler replacement scheme for homeowners across Northern Ireland. more »

  • 16 July 2012

    Serbians Make Gas Visit To Belfast

    Serbians Make Gas Visit To Belfast thumbnail image

    A delegation of senior gas industry officials from Serbia, including the Serbian Utility Regulator, recently jetted into Belfast as part of a best practice visit to view the operations of Phoenix... more »

  • 25 May 2012

    Phoenix Welcomes Boiler Scrappage Scheme

    Phoenix Natural Gas has welcomed the announcement from Social Development Minister Nelson McCausland that his Department is to provide funding for a £12million boiler replacement scheme to improve... more »

  • 16 May 2012

    Phoenix agrees to sell gas supply businesses to SSE plc

    Phoenix agrees to sell gas supply businesses to SSE plc thumbnail image

    Phoenix Energy Holdings (“Phoenix”) announces that it has reached an agreement to sell its gas supply businesses to SSE plc (Airtricity). more »

  • 01 May 2012

    Political Support For Ulster Rugby

    Political Support For Ulster Rugby thumbnail image

    Members of the recently formed Stormont All-Party Group on Rugby were in attendance at Ulster’s recent victory over Edinburgh. Those present also heard a presentation on the success of the Phoenix... more »

  • 16 April 2012

    Boiler Scrappage Scheme Launched

    Boiler Scrappage Scheme Launched thumbnail image

    A wide-ranging and privately funded Boiler Scrappage grant is now being made available to householders who wish to connect to natural gas for the first time in the Greater Belfast area. more »

  • 01 April 2012

    Students Get An Audience With Oscar Winner

    Students Get An Audience With Oscar Winner thumbnail image

    Oscar winner Julian Fellowes was the star of the show at a recent behind closed doors question and answer session with a group of lucky film and drama students from the University of Ulster. . more »

  • 05 March 2012

    Brazilians Make Gas Visit To Belfast

    Brazilians Make Gas Visit To Belfast thumbnail image

    A delegation of fifteen senior gas industry officials from Brazil this week jetted into Belfast as part of a best practice visit based around reviewing the network and operations of Phoenix Natural... more »

  • 27 February 2012

    Phoenix To Invest In Millisle

    Phoenix To Invest In Millisle thumbnail image

    Phoenix Natural Gas, the owner and operator of the Greater Belfast gas network, has announced that it will be making natural gas available to homes and businesses in Millisle. more »

  • 22 February 2012

    Added Energy For Stepping Stones

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    Lisburn based charity Stepping Stones has received a significant funding boost from the Energy for Children Charitable Trust - the Trust set up by Phoenix and the wider natural gas industry with... more »

  • 14 February 2012

    Cooking On Gas At Larne YMCA

    Cooking On Gas At Larne YMCA thumbnail image

    Children who attend Larne YMCA’s after schools club recently received a boost from the Energy for Children Charitable Trust - the Charity set up by Phoenix and the wider natural gas industry with... more »

  • 09 January 2012

    Reel Issues for Youth

    Reel Issues for Youth thumbnail image

    Pupils from Laurelhill Community College recently took part in an education outreach event as part of the Coca-Cola Cinemagic International Film and Television Festival for Young People. more »

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.

 

Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.

 

No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.