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News Archive - 2010

  • 20 December 2010

    Luck of the draw

    Trisha McConnell from Lagmore Grove in West Belfast is the latest winner of a competition draw run by Phoenix Natural Gas. more »

  • 20 December 2010

    Advice for customers experiencing problems this Winter

    The record freezing temperatures currently being experienced in Northern Ireland has led to record levels of natural gas usage with connection activity to the network remaining high right up to the... more »

  • 20 December 2010

    Advice for customers

    Phoenix Natural Gas are advising customers who experience an interruption to their mains water supply to contact a Gas Safe Registered installer to confirm that their heating system should continue... more »

  • 27 October 2010

    Household Gas Market Open For Competition

    Phoenix Natural Gas, the owner and operator of the gas network in the Greater Belfast area, has announced that the systems and processes to enable household competition to commence will be in place... more »

  • 20 October 2010

    Connecting To Natural Gas This Winter

    Connecting To Natural Gas This Winter thumbnail image

    With the winter months fast approaching we took the opportunity to catch up with a local Bangor woman who has recently connected her home to the natural gas network. Leslie Davidson gave us her... more »

  • 15 October 2010

    Phoenix Natural Gas at Eco Show Live

    Phoenix Natural Gas at Eco Show Live thumbnail image

    Saffy Cockroft (9) from Fairview Primary School visits the Phoenix Natural Gas stand at last weekend's Eco Show Live, which was hosted at the Kings Hall in Belfast. more »

  • 23 August 2010

    Having A Ball With Ulster Stars

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    The Phoenix Ulster Rugby Academy recently held its annual friends and family fun day at the University of Ulster’s indoor sports centre. Over 60 youngsters and 20 adults were treated to a personal... more »

  • 26 July 2010

    Energy Boost For Local Autism Group

    Energy Boost For Local Autism Group thumbnail image

    The West Belfast and Colin Parent Support Group for Autism NI have welcomed a significant funding boost from the Energy for Children Charitable Trust - the Charity set up by Phoenix and the wider... more »

  • 30 June 2010

    An Energy For Stress Management

    An Energy For Stress Management thumbnail image

    Monkstown Village Centre has welcomed substantial funding from the Energy for Children Charitable Trust – the Charity set up by Phoenix and the wider natural gas industry with the aim to help local... more »

  • 23 June 2010

    Red Alert As Scrappage Grant Finishes

    Red Alert As Scrappage Grant Finishes  thumbnail image

    In the continued absence of a government subsidised boiler scrappage scheme for Northern Ireland, Phoenix Natural Gas in April put in place its own short-term independent boiler scrappage grant for... more »

  • 19 May 2010

    A Warm Welcome For Hazelwood College

    A Warm Welcome For Hazelwood College thumbnail image

    As part of national ‘engineers week’, and in conjunction with the Institution of Civil Engineers, Phoenix Natural Gas recently hosted a site visit from a large group of second year pupils from... more »

  • 23 March 2010

    Boiler Scrappage Scheme In Place – For Now

                      Boiler Scrappage Scheme In Place – For Now thumbnail image

    From 1st April until 30th June 2010 a Boiler Scrappage grant will be made available to householders who wish to connect to natural gas for the first time. more »

  • 25 February 2010

    Gas Boost For Young Ring Masters

    Gas Boost For Young Ring Masters thumbnail image

    Carrick Boxing Academy has welcomed substantial funding from the Energy for Children Charitable Trust – the Charity set up by the natural gas industry with the aim to help local disadvantaged... more »

  • 14 January 2010

    NI Consumers Excluded From Boiler Scheme

    NI Consumers Excluded From Boiler Scheme  thumbnail image

    Phoenix Natural Gas has today written to Stormont Ministers to ask why ‘Northern Ireland consumers have been excluded from a government initiative, backed by taxpayers money’. more »

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.

 

Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.

 

No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.