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News Archive - 2009

  • 31 December 2009

    Christmas Delight For Adopted Kids

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    George Best Belfast City Airport has announced that funding from its Community Fund has aided the Energy for Children Charitable Trust in making it possible for Adoption UK (NI) to take 80 adopted... more »

  • 16 November 2009

    Charity Keeps The Drums Beating In East Belfast

                  Charity Keeps The Drums Beating In East Belfast thumbnail image

    Lagan village drumming school on the Ravenhill Road has received a big boost from the Energy for Children Charitable Trust after receiving substantial funding to purchase two large Lambeg drums for... more »

  • 09 October 2009

    Cregagh Dance Group Celebrate Funding Boost

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    The Diamontes dance group in East Belfast have become the latest recipients of funding from the George Best Belfast City Airport Community Fund, administered through the Energy for Children... more »

  • 10 September 2009

    Phoenix Supply Keeps Promise and Cuts Prices for the Second Time this Year

    Phoenix Supply has today confirmed a 19.0% reduction in its tariffs with these lower rates applying from 1st October 2009. more »

  • 04 August 2009

    Conway Centre Energised By Funding

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    Conway Education Centre, at the old mill, has been given a summer boost with the news that it has received substantial funding to purchase specialised recording equipment including video cameras,... more »

  • 01 June 2009

    Gas Extension Would Boost Local Economy

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    Representatives from Phoenix Natural Gas, were recently invited to parliament buildings at Stormont by the All-Party Energy Group to outline how the natural gas network could be extended throughout... more »

  • 27 April 2009

    Creative Partnership Fuels Artistic Talent

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    South Belfast woman Margaret M Madden has been announced as the winner of this year’s ‘Energy in Art’ competition, a unique partnership initiative between Phoenix Natural Gas and the University of... more »

  • 23 March 2009

    Lindsay House Gets Gas Support

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    The Energy for Children Charitable Trust, set up three years ago by the local natural gas industry, has announced that it has provided Lindsay House Children’s Home in Dunmurry with funding to buy... more »

  • 16 February 2009

    Local School Is Top Of The Class

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    Pupils at Holy Child Primary School recently got a visit from representatives of Phoenix Natural Gas. more »

  • 10 February 2009

    Pipe Partnership’s Green Benefits

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    Left over cuts of pipe are a by-product of building and growing a natural gas network and up until recently Phoenix Natural Gas has been sending unused pipe ends over to Scotland to be recycled for... more »

  • 08 January 2009

    Phoenix Supply Makes Price Pledge

    On the day that Phoenix gas prices fell by 22.1% (Thursday, 8th January 2009) the company has made a price pledge that should global wholesale gas costs reduce further they will, once again, ensure... more »

  • 02 January 2009

    Phoenix Supply Statement

    Belfast based natural gas company Phoenix Supply Ltd has announced that it has set up a new subsidiary, called Phoenix Energy Ltd, to supply natural gas to customers in the South of Ireland. more »

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.


Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.


No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.