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News Archive - 2008

  • 17 December 2008

    Academy Players Fired Up By Partnership

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    The Ulster Rugby Academy has this week announced a partnership with Phoenix Natural Gas. more »

  • 15 December 2008

    Phoenix Supply Confirms 22.1% Price Cut

    Phoenix Supply has today confirmed a 22.1% reduction in its tariffs with the lower rates applying from 8th January 2009. The price cut is due to the fall in the global wholesale cost of gas over... more »

  • 26 November 2008

    Gas Boost For Scrabo Children’s Centre

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    Scrabo Children’s Centre at Ards Hospital has received a powerful boost from the Energy for Children Charitable Trust, the natural gas industry Charity set up to raise money for local disadvantaged... more »

  • 10 November 2008

    Phoenix Voices Cartel Concern

    Phoenix Natural Gas today revealed it has written to Mike O’Brien, the Minister of State for the Department for Energy and Climate Change, calling on the government to vigorously oppose the... more »

  • 24 October 2008

    Phoenix Supply Ltd Statement

    David Strahan, General Manager of Phoenix Supply Ltd comments: more »

  • 21 October 2008

    Free Central Heating Scheme Plugged In

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    You may be used to popping into your local Gordons Chemist to pick up a prescription, get advice or a cure for an ailment but now, thanks to a scheme from NIE Energy, you can also find out about... more »

  • 29 September 2008

    A Warm ‘Welcome’ In The Kitchen

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    The Welcome Centre at St Peter’s Square in West Belfast has received a warm gesture from Phoenix Natural Gas. The Welcome Centre is run by 20 dedicated volunteers and staff, staying open most days... more »

  • 10 September 2008

    Phoenix Supply: Tariff Price Announcement

    Phoenix Supply today announced that exceptionally high wholesale gas costs have resulted in it having to increase tariffs. more »

  • 08 September 2008

    Click ‘Dial Before You Dig’

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    Minimising the impact of construction work on roads is never easy, however continuing to play its part Phoenix Natural Gas has re-launched its ‘Dial Before You Dig’ charter with a new option –... more »

  • 21 August 2008

    Phoenix Supply Consults on Tariffs

  • 19 August 2008

    Youth Group Gets Gas Support

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    The Energy for Children Charitable Trust, set up three years ago by the local natural gas industry, has announced that it has provided Ballymurphy Asperger’s Youth Group with funding to buy some... more »

  • 10 July 2008

    Warm Gesture From Gas Charity

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    A fifteen-year-old boy who suffered terrible injuries in a traffic incident two years ago has received a welcome boost from a local charity. more »

  • 23 June 2008

    Comber Connects To Gas

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    Residents at the Mill village development in Comber have celebrated being the first householders in the town to be connected to the newly extended natural gas network. more »

  • 03 June 2008

    Powerful Opportunity For Householders

    NIE Energy, in conjunction with Phoenix Natural Gas, have this week launched a new energy scheme. more »

  • 24 April 2008

    Phoenix Tariff Price Announcement

    On 1st May 2008 the natural gas price will increase by 28%. This is as a result of one reason: the wholesale cost of gas has reached record highs since Phoenix reduced tariff prices in March 2007. more »

  • 21 April 2008

    School Recognised For Lowering Its Footprint

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    Pupils at St Kevin’s Primary School recently got a visit from representatives of the Carbon Trust and Phoenix Natural Gas. more »

  • 31 March 2008

    Gas Boost For Young Ring Masters

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    Cairn Lodge Boxing Club in West Belfast has welcomed substantial funding from the Energy for Children Charitable Trust – the Charity set up by the natural gas industry with the aim to help local... more »

  • 29 February 2008

    Student Artists To Rise To Phoenix Challenge

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    For a third year Phoenix Natural Gas and the University of Ulster have set a tough challenge to budding artists at the University’s School of Art and Design. more »

  • 04 February 2008

    Emma Grabs Bronze At The Odyssey

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    Large numbers of local aspiring young athletes had the opportunity to sample life in the fast lane at last weekend’s Irish Indoor Athletics Championships held at the Odyssey Arena in Belfast. more »

  • 03 January 2008

    Little Roan Energised By Gas Charity

    Little Roan Energised By Gas Charity thumbnail image

    Roan Craig (7), who attends Roddensvale Special School, has received a welcome boost from the Energy for Children Charitable Trust – the Charity set up by the local natural gas industry to raise... more »

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.


Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.


No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.