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West Belfast Goes Barking Mad for Gas Safety

West Belfast Goes Barking Mad for Gas Safety image

Phoenix Energy Services and Spanner the gas safety dog recently embarked on a regional road show of shopping centres to highlight the importance of staying gas safe, as part of Gas Safety Week which runs from 18th-22nd September 2017.

Families went barking mad for Spanner, the gas safety dog, who used his tools to promote key safety messages and offer advice to householders on staying gas safe. While promoting Gas Safety Week, the Phoenix Energy Services team took the opportunity to remind householders of these key safety messages:

Service your gas appliances every year - gas appliances should be checked once a year and serviced regularly by a Gas Safe registered tradesman. Also check warranty details on boilers (some offer warranty up to 10 years).

Check your tradesman is Gas Safe registered – the Gas Safe register list can be found at www.GasSafeRegister.co.uk or by calling 0800 408 5500.

Check for signs that appliances are not working correctly – for example, lazy yellow or orange flames instead of crisp blue ones, black marks on or around the appliance and too much condensation in the room.

You are advised to consider getting a quality audible carbon monoxide alarm- this will alert you in the unlikely event that there are traces of carbon monoxide in your property.

Phoenix Energy Services General Manager Paul McKee said, “We continue to support Gas Safety Week which provides Phoenix Energy Services a great opportunity to raise the profile of gas safety with consumers and to highlight the additional safety features of natural gas in consideration of other fuels.

“While more and more people across the Phoenix Natural Gas licence area continue to enjoy the benefits of natural gas, it is important that customers are aware of the need to service gas appliances regularly.

“Despite the fuels strong safety record, it is important that appliances are checked on an annual basis using responsible, highly skilled, gas safe registered engineers, using the Gas Safe Register. To find your local registered engineer, log on to www.gassaferegister.co.uk.”

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.

 

Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.

 

No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.