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Charity Lights Up with Energy Boost

Charity Lights Up with Energy Boost image

South Belfast charity Sólás recently received a significant funding boost from the Energy for Children Charitable Trust

South Belfast charity Sólás recently received a significant funding boost from the Energy for Children Charitable Trust - the charity set up by Phoenix and the wider natural gas industry with the aim to help local disadvantaged children. The funding has enabled the organisation to purchase a specialist mobile sensory equipment kit, including fibre optic lights and communication tools to use as part of its dedicated Mother and Toddler group and after school club.

Sólás provides support for children with additional and special needs and the equipment received from Energy for Children will help them to offer a safe and warm space for youngsters that find it more difficult to take part in mainstream parent and toddler groups.

Dr Joan Henderson, Founding Director of Sólás, commented:

"The items we purchased through the funding from Energy for Children have enabled us to make an after schools club available in South Belfast, a much needed service that can cater specifically for those children in the local area that have special needs, where they can play with appropriate equipment and get the support they need from caring adults."

Local natural gas installer Peter Doyle from 1st Call Plumbing & Heating recently visited the children to see how they were getting on, he commented:

"It was great to see the equipment being used first-hand, the enjoyment that the children get out of the sensory items is clearly evident. I'm really pleased that Energy for Children was able to help such a worthwhile cause."

Phoenix Natural Gas covers all administration costs associated with the Energy for Children Charitable Trust so that every penny raised goes directly to local disadvantaged youngsters and to date the Trust has helped over 6,000 children.

Pic: Dr Joan Henderson (Sólás), Joshua Kelly (6) and Peter Doyle (1st Call Plumbing & Heating)

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.


Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.


No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

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