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Ballynahinch Locals Get Energised in Joint Awareness Initiative

Ballynahinch Locals Get Energised in Joint Awareness Initiative image

Ballynahinch locals had the opportunity to get ‘switched on’ to energy as representatives from Phoenix Natural Gas and the Consumer Council recently hosted a two-day event to educate residents and business owners on energy consumption and the benefits of natural gas.

The Ballynahinch Public Information Event took place from Wednesday 15th – Thursday 16th February at Market Square and provided an opportunity for locals to meet with representatives from Phoenix Natural Gas and view the planned works maps.

The natural gas company was joined by the Consumer Council, who was on hand to speak to local consumers about how to save on their energy bills using their new online energy price comparison tool.

Geri Wright, Communications Manager at Phoenix Natural Gas said, “Over the next few years, natural gas will be made available to over 3,500 properties in Ballynahinch and later this year we will see the first customers being able to enjoy the benefits of natural gas such as high efficiency central heating boilers, instant heat, constant supply and the creation of additional space, inside and outside the home.”

“This event aimed to inform the community about upcoming works and provide a forum for locals to share concerns they had about the build programme, or ask questions. We were pleased with the positive response we received and it is encouraging to see the enthusiasm for natural gas in the area. We were also delighted to welcome the Consumer Council to the event to provide further assistance to local residents on energy saving.”

Richard Williams, Head of Energy at the Consumer Council said, “We were delighted to be invited along to this event by Phoenix and not only provide consumers with independent advice on the benefits to switching to natural gas, but also help consumers save on their energy bills, by demonstrating our energy price comparison tool.”

Newry, Mourne and Down District Council Chairperson, Councillor Gillian Fitzpatrick said; “Ballynahinch is looking forward to being able to avail of a new utility that will not only improve the infrastructure of the town, but provide home and business owners with greater fuel choice and additional benefits. This is a highly anticipated project for the town and we are delighted that Phoenix Natural Gas availed of the local DEA Meeting platform to inform residents about the upcoming town centre works.”

Newry, Mourne and Down District Council Local District Electoral Area Coordinator, Ellen Brennan added, "I would also like to thank the Consumer Council, who were also on hand the DEA Meeting, to talk to home owners about energy saving and promote their new comparison tool, which will help residents find out if they are getting the best energy deal.

“The Public Information Event was a resounding success and Newry, Mourne and Down District Council Market House will continue to operate as an additional source of information for upcoming works in the area. The Council is delighted to be working closely with Phoenix Natural Gas and looks forward to continuing this relationship as works get underway to bring this important new utility to the area.”

Phoenix Natural Gas works are scheduled to commence in Ballynahinch town centre from Summer 2017 for a period of approximately 12 weeks. A lane closure will be in operation in the town centre throughout the duration and residents and business owners will be notified directly in advance.

For more information on the benefits of natural gas visit

For more information on the Consumer Council visit

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.


Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.


No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.